CX to the Rescue (Idean 2013 UX Summit, Part 3)

I said in my earlier posts from the Idean 2013 UX Summit that innovation means intrapreneurship, so if they want innovation company leaders need to get past their often unrecognized resistance to having their employees act entrepreneurially.  If we’re going to...

Innovation Paralysis (Idean 2013 UX Summit, Part 1)

I’m just back from a terrific conference produced by Idean, a leading global design agency that creates world-class User Experience.  They passionately believe, as I do, that “life is too short for crappy UX!”  This year’s conference, attended by business...

Courting Your Customer

I was catching up on Kirsten Osolind’s re:invention blog today (it’s one of the best I’ve seen for women entrepreneurs). The June 19th entry "Brand Courtship & the Excellent Women’s Club (EWC): The Top 10 Ways to Attract a Woman, Make Her Fall in Love, and...