5 Keys to Innovation CX (Idean 2013 UX Summit, Part 4)

I’ve been posting recently, from my talk at the Idean UX/CX conference, about the inter-relationship between innovation and intrapreneurship.   The earlier posts lead to the idea that thinking of your employees as your customers can help you create the...

CX to the Rescue (Idean 2013 UX Summit, Part 3)

I said in my earlier posts from the Idean 2013 UX Summit that innovation means intrapreneurship, so if they want innovation company leaders need to get past their often unrecognized resistance to having their employees act entrepreneurially.  If we’re going to...

Jury Duty — All The Right Answers

I’ve just spent the last few days fulfilling my obligation to serve as a juror in the New York County Criminal Court. While most of people in my jury pool just wanted to do their duty with the least disruption of their normal lives, there were two other large groups....

Numbers on Trial

I was invited recently to be a juror in a mock trial for Professor Michael Finkelstein’s Statistics for Lawyers class at Columbia University Law School. The core issue of the trial was whether or not a major teaching hospital was discriminating against women, as to...