CX to the Rescue (Idean 2013 UX Summit, Part 3)

I said in my earlier posts from the Idean 2013 UX Summit that innovation means intrapreneurship, so if they want innovation company leaders need to get past their often unrecognized resistance to having their employees act entrepreneurially.  If we’re going to...

The Way We Live Now Revisited

Three years ago, I did a post on Anthony Trollope’s novel The Way We are Now, which former HBS professor Amar Bhide (now at Harvard's Kennedy School of Government) had recommended to me as " the definitve work of business fiction." So I was excited to...

War of the Models

Anyone who knows me knows I'm fascinated by business models. I love analyzing them and thinking up new ones that can be game changing. Over the last few months I've been blown away by the number of articles written about evolving business models in many, many...

The Perfect Fit

Over the weekend I belatedly added to my winter wardrobe that new staple, a sleekly designed, precisely fitted, insulated black coat.  I got mine at Searle, where they do a creditable version that's cut well for me, and the experience of buying it was an...

Graciousness — Never Goes Out of Style

As I write this I’m sitting in the sparely designed Museum Hill Cafe, part of a complex of small museums on a hill overlooking Santa Fe New Mexico. The views of the mountains are beautiful but that’s not why I’ve kept coming back here during my stay in Santa Fe....

Safety First

Today I went to a meeting of Big City Moms to hear a talk by a baby-proofing expert. It’s something I really need to know about now that my twin boys are rolling over and on the verge of crawling. James, who looks a lot like Jon Bon Jovi, was very impressive as he...