5 Keys to Innovation CX (Idean 2013 UX Summit, Part 4)

I’ve been posting recently, from my talk at the Idean UX/CX conference, about the inter-relationship between innovation and intrapreneurship.   The earlier posts lead to the idea that thinking of your employees as your customers can help you create the...

OMG, 10,000 Entrepreneurs! (Idean 2013 UX Summit, Part 2)

I closed the previous post from my keynote at the Idean 2013 UX Summit with the observation that when employers say they want more innovation, what that really means is they want more intrapreneurship. But paradoxically – and problematically – I’ve also found that...