5 Keys to Innovation CX (Idean 2013 UX Summit, Part 4)

I’ve been posting recently, from my talk at the Idean UX/CX conference, about the inter-relationship between innovation and intrapreneurship.   The earlier posts lead to the idea that thinking of your employees as your customers can help you create the...

CX to the Rescue (Idean 2013 UX Summit, Part 3)

I said in my earlier posts from the Idean 2013 UX Summit that innovation means intrapreneurship, so if they want innovation company leaders need to get past their often unrecognized resistance to having their employees act entrepreneurially.  If we’re going to...

OMG, 10,000 Entrepreneurs! (Idean 2013 UX Summit, Part 2)

I closed the previous post from my keynote at the Idean 2013 UX Summit with the observation that when employers say they want more innovation, what that really means is they want more intrapreneurship. But paradoxically – and problematically – I’ve also found that...

Innovation Paralysis (Idean 2013 UX Summit, Part 1)

I’m just back from a terrific conference produced by Idean, a leading global design agency that creates world-class User Experience.  They passionately believe, as I do, that “life is too short for crappy UX!”  This year’s conference, attended by business...