5 Keys to Innovation CX (Idean 2013 UX Summit, Part 4)

I’ve been posting recently, from my talk at the Idean UX/CX conference, about the inter-relationship between innovation and intrapreneurship.   The earlier posts lead to the idea that thinking of your employees as your customers can help you create the...

CX to the Rescue (Idean 2013 UX Summit, Part 3)

I said in my earlier posts from the Idean 2013 UX Summit that innovation means intrapreneurship, so if they want innovation company leaders need to get past their often unrecognized resistance to having their employees act entrepreneurially.  If we’re going to...

OMG, 10,000 Entrepreneurs! (Idean 2013 UX Summit, Part 2)

I closed the previous post from my keynote at the Idean 2013 UX Summit with the observation that when employers say they want more innovation, what that really means is they want more intrapreneurship. But paradoxically – and problematically – I’ve also found that...

Innovation Paralysis (Idean 2013 UX Summit, Part 1)

I’m just back from a terrific conference produced by Idean, a leading global design agency that creates world-class User Experience.  They passionately believe, as I do, that “life is too short for crappy UX!”  This year’s conference, attended by business...

Get Out There and Play

With two eighteen-month-old sons, I’m more attuned than I used to be to news about education, so my eye was caught by a piece in The New York Times about the "4th R" – Recess. It seems that a series of studies, including a recently published one in the...

Making Mistakes for Fun and Profit

Yesterday, I spoke at the Women’s Leadership Exchange Conference in Tempe, Arizona. The keynote speaker was Poppy King, better known as The Lipstick Queen. She recently came out with a book detailing her adventures as an entrepreneur. Adventures are what she sure has...